Notice:- 25% of the fine will be given to the persons who provide reliable information (with proof) about the persons committing the crime of dumping garbage in public places and water bodies and dumping liquid waste.
Right to Service Act

⚡ Transparency • Accuracy • Time-Bound Service

Right to Service Act

The Kerala State Right to Service Act, 2012 was enacted to ensure the delivery of public services to citizens within a specified time limit[cite: 1]. Under this Act, citizens are entitled to receive time-bound public services from government officials[cite: 1].

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Kerala State Right to Service Act, 2012

This Act mandates the notification of services across all government departments to guarantee time-bound service delivery to the public[cite: 1].

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Key Objectives of the Act
✓ Ensure time-bound public service delivery to citizens[cite: 1].
✓ Eliminate unnecessary delays in government offices[cite: 1].
✓ Enhance the accountability of public officials[cite: 1].
✓ Maintain transparency and efficiency in service delivery[cite: 1].
✓ Clearly define appellate authorities and penalty provisions[cite: 1].
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Citizen Rights under the Act
✓ Obtain certificates within the specified period upon submitting an application[cite: 1].
✓ Know the reasons if services are not provided within the stipulated time frame[cite: 1].
✓ File a first and second appeal if an application is rejected[cite: 1].
✓ Submit an appeal for imposing penalties on defaulting officers[cite: 1].

Appellate Mechanism

In case of non-receipt of services, appeals can be filed with the following authorities[cite: 1]:

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First Appeal

Submit to the First Appellate Authority if service is delayed or denied[cite: 1].

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Second Appeal

Submit to the Second Appellate Authority if dissatisfied with the First Appeal decision[cite: 1].

💻 Online Services

Key online services available to citizens[cite: 1]:

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Birth / Death Certificates[cite: 1]

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Building Permit[cite: 1]

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Tax Payment[cite: 1]

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License Renewal[cite: 1]

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Grievance Redressal[cite: 1]

Key Portals

Important portals related to the Local Self Government Department, Kerala[cite: 1]:

KSMART Portal

Online services portal of Local Self Government Institutions providing certificates, permits, and tax payments[cite: 1].

Visit Portal ➔

Information Kerala Mission

An agency developing software applications and digital services for Local Self Government departments[cite: 1].

Visit Portal ➔

Local Self Government Department

Official website of LSGD providing government policies, public notifications, and official orders[cite: 1].

Visit Portal ➔

The Right to Service Act is a vital law implemented across Grama Panchayat offices to ensure transparent and time-bound public service delivery[cite: 1].